Support & Frequently Asked Questions

If you can't find your answer below, please email us at support@takegive.app. We usually respond within 2 business days.

FAQs

• How do I create an item?
  From the main screen, tap the camera to snap a photo, the microphone to record a note, or the keyboard to type a title. You can attach more media on the New Item screen.
• How do I back up my data?
  Open Settings → Backups. Select iCloud, Google Drive, or SFTP. Choose a password. Keep this password safe; we cannot recover it.
• How do I restore on a new phone?
  Install Take&Give on the new device. Choose Restore and pick your .bsoon backup file from your storage provider. Enter your backup password.
• How do I delete a photo or video?
  On the item detail screen, tap the pencil, then tap the X on the thumbnail you want to remove.
• Why can't I find my data after reinstalling?
  Your data lives locally. If you uninstalled without restoring from a backup, the data is lost. We recommend enabling backups.